Senior Associate Sales FAS @ Monsanto Company

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Amar Annamalai
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Senior Associate Sales FAS @ Monsanto Company

Senior Associate Sales FAS @ Monsanto Company

Location:  China - Shanghai

Reporting to: China Next Generation Sequencing FAS Manager
 

PURPOSE

* Be a provider of technical and applications support to our installed and potential SOLiD and Ion Torrent customer base in China
* Be a technical product champion through the provision of knowledge and practical skills relating to multiple Next-Generation sequencing applications
* Assist with SOLiD and PGM instrument installations and applications by providing on-site customer training covering instrument operation and software applications together with reagent and consumable utilization
* Training of other Life Technologies staff on the applications and technology basics of SOLiD and Ion Torrent sequencing

POSITION SCOPE
* This role is equally focused on driving excellence in customer applications & technical support for post-sales installation, training and troubleshooting
* Interacts with Life Technologies customers, field sales, sales managers, product marketing and technical support staff
* Works closely with customers, APAC and US applications specialists to optimize application workflows of existing and new applications on SOLiD and Ion Torrent systems
* Perform duties as described above and below across China and potentially APAC on an as needs basis

KEY RESPONSIBILITIES

Pre-sale Technical Expert
* Assist the pre-sales process by demonstrating the technical advantages of Life Technologies products to customers and field staff via seminars, Webex training and coordination of demonstrations to be run both locally and in the US
* Work with product marketing managers and sales staff to ensure Life Technologies provides excellent customer support for our Next Generation Sequencing platforms
* Work with customers to fully understand Next Generation Sequencing technology and help define experimental protocols for SOLiD and Ion Torrent

Technical Champion

* Act as a technical resource for Sales and Marketing
* Provide product marketing managers with applications advice, ensuring products are targeted well and the most appropriate product is sold in order to satisfy the customer's needs and expectation
* Assist customers to utilise instrument and reagent systems both efficiently and effectively so as to maximise customer satisfaction as well as revenues for Life Technologies

Support the current and new customer base by
* Resolve technical queries quickly and expertly either over the phone or by visiting a customer site

Facilitate training of the customer base by
* Conduct customer training of instrument, software, and reagent consumable systems where applicable
* Conduct workshops highlighting the technical advantages of Life Technologies sequencing technology solutions

Attend customer sites when a systems failure is evident
* Identify faulty reagents, processes or hardware where they adversely effect system performance

Training of other Applied Biosystems staff
* Conduct in-house training of Sales, Marketing and Support staff wherever a need is identified
* Facilitate and co-ordinate product trials locally

Applications Development
* Identify market potential for new products and explore new opportunities by closely aligning with field sales and our customers

Consumable Sales

* Integrate with marketing, sales and support initiatives to drive reagents sales upon Next Generation Platforms

REQUIREMENTS

SKILLS/EXPERIENCE

* Ability to travel extensively within the territory to carry out primary responsibilities.
* Excellent scientific skills in the areas of PCR, SDS, sequencing and fragment analysis
* Leadership
o Acts in accordance with the moral and ethics of the organisation
o Strives for excellence and sets good examples for others
o Steps forward to address difficult issues
o Inspires confidence and respect
* Communication
o Excellent listening, questioning and negotiation skills

Closing date: Contact employer

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