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Associate Clinical Account Specialist - Jacksonville, FL - Biosense Webster-5701130410
Biosense Webster, Inc (BWI), a member of Johnson & Johnson's Family of Companies, is recruiting for an Associate Clinical Account Specialist in the Jacksonville, FL region.
Hi-Tech meets Medical Devices at Biosense Webster! If you want to work with brilliant people in a fast paced environment, help make a huge difference in patient's lives and want to be responsible for providing the most innovative technology in the field of cardiac electrophysiology, then Biosense Webster is the place for you! Our vision and mission are clear - be #1 in rhythm solutions globally and cure AF (Atrial Fibrillation), the most common heart arrhythmia. Our products are used by prominent physicians around the world and help improve thousands of patient's lives. Simply put, we are a highly innovative entrepreneurial company with a truly global and diverse culture, backed with the support structure of the Johnson & Johnson Corporation - quite a winning combination! Our commitment to quality and our Credo have helped us achieve significant milestones as a company.
Biosense Webster is the world leader in the $2.5 billion worldwide electrophysiology market and our company is in the enviable position of being one of the fastest growing businesses within Johnson & Johnson. We have achieved double digit growth consistently over the last decade and aren't stopping as we look towards the future. Our product portfolio remains strong and further proves we are an innovative leader in cardiac electrophysiology. In order to continue this great growth trajectory, we need to bring on board top talent like you to help fuel our future! Our growth has also enabled a relentless focus on talent development by providing many new opportunities for our employees to expand their knowledge and grow their careers. Our commitment to developing our leaders is unwavering. Our investment in people, technology, and innovation make us one of the best places to work within one of the most admirable corporations in the world.
The Associate Clinical Account Specialist (ACAS) is a 9-12 month training position that, when successfully completed, leads to a Clinical Account Specialist (CAS) role. The ACAS position is focused on building the skills necessary to drive business growth through providing professional clinical support to health care providers, including Electrophysiology (EP) physicians and laboratory staff for BWI diagnostic and therapeutic catheters and systems to enable practitioners to perform advanced cardiac ablation procedures.
The selected candidate will learn to provide education and training regarding BWI CARTO® 3-D electro-anatomical mapping system as well as other accessory equipment. The ACAS will also quickly become an extension of a collaborative field force and EP lab team. Pivotal to their success will be their ability to develop the clinical and business acumen necessary to meet the procedure support needs of our customers while exceeding business objectives.
As available, after the initial development period, and demonstrated proficiency to work independently in the CAS role, meeting customers' needs and exceeding business results, the ACAS will be assigned a territory of responsibility within a mutually agreed upon geography as a CAS.
During the training period, under the general direction of the manager and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position will learn to: Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI's systems and catheter equipment (e.g., The CARTO® System and appropriate software modules including CARTOMERGE™, CARTOSOUND ™ and the Stockert RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals. Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings. Shares best practices to increase value for customers. Use consultative selling techniques to identify potential sales opportunities within the account. Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business. Maximize customer case support capability through proper planning and scheduling techniques. Drive collaboration and maintains consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners.
The ACAS will also develop and share best practices with US Field Sales and Service colleagues and internal partners. Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff. Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information. Prioritize and appropriately respond to requests in a high-stress environment. Maintain composure and problem solving focus during stressful interactions. Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders. Formulate solutions based on dialogue and input gained during session.
The ACAS will also provide mentoring for new BWI commercial team members as requested. Respond daily to requests by email and voicemail from customers, practitioners and partners. Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input. Maintain Safe Fleet standards according to Company guidelines.
Additional responsibilities include communicating business related issues or opportunities to next management level. Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition. Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures. Performs other duties assigned as needed.
A minimum of a related Bachelors Degree is required, Masters Degree preferred. Degree is Biomedical Engineering, Nursing or related degree preferred. This position requires candidates to be one of the following: a graduate within the last 36 months from an accredited academic program or accredited EP school OR exiting a branch of the US Military. Valid driver's license and clean driving record is required. Ability to relocate at the end of the training program.
Must successfully complete all Company training programs and pass the Company certification process, as well as all customer mandated and vendor credentialing requirements. Maintaining at least one of the following industry certifications - IBHRE, RCES for EP CAS role is strongly preferred. Will be required to learn and maintain advanced clinical knowledge of cardio ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape. Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
Advanced computer skills, and the ability to multitask without the direct oversight of manager required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally. Required to work in a laboratory setting near or with heavy equipment, ability to lift 60 lbs., and wear protective gear (i.e. lead aprons).
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Primary Location:North America-United States-Florida-Jacksonville
Organization: Biosense Webster Inc. (6010)
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Deadline: Wednesday, 15 May 2013